Customer Support & How-To-Guides

Welcome to the CEunleashed Support & How-To Guides page — your go-to resource for answers to our most frequently asked questions and step-by-step instructions on using the platform. Whether you're creating an account, accessing your courses, or downloading your CEU certificate, you'll find helpful guidance right here.


If you don’t see the answer you need, click the chat icon in the lower right corner of your screen to message or chat with our customer support team. Live support is available Monday through Friday, 8:30 AM to 4:00 PM CST. We're here to help!


Create Your Account/Profile

Create Your Account/Profile

To begin, visit the CEunleashed Academy website. Click “Sign Up” in the top right corner of the page. 


You'll be prompted to enter your name, email address, and create a password. 


After submitting your details, check your email for a confirmation message and click the verification link. 


Once your account is confirmed, log in and complete your profile by adding any relevant credential information such as your BOC number or NREMT ID.

Taking a Course and Accessing Your Certificate

Taking a Course and Accessing Your Certificate

Once logged in, navigate to the Dashboard or browse the course bundles to select a course. 


You can join a course by clicking the “Enroll” button (depending on the course or bundle type). 


Each course may include videos, interactive modules, quizzes, or downloadable materials. 


After you complete the course content and pass any required assessments, your certificate of completion will be available. 

**don't forget to leave your feedback about the course!**


To download your certificate, go to your Dashboard section, select “Course Certificates,” and click the download icon next to the course you completed.

Searching for Courses

Searching for Courses

Courses are organized into two main bundles: 

  • All-Access Annual CEU Bundle, which includes unlimited access to the entire course catalog for one low subscription price, and;
  • Free Access Spotlight, which provides limited-time access to two of our most popular courses at no cost. 


From the homepage, click “All Courses” to explore available options. 


Inside each bundle, you can scroll through the courses or use the search bar and filters to find specific topics such as cardiovascular, airway management, trauma, medical, or EMS/operations.